Our relationship with our customers is based on honesty, openness and fairness. As a wine distributor, the service we offer our customers must be first rate and consistent. So, we leave no stone unturned and will always go the extra mile for our customers. After all, a satisfied customer is the best business strategy of all
To find out how well we were performing, we surveyed our customers earlier in the year to understand our impact, positive and negative, and uncover (and deal with!) any issues.
Our findings from our customer surveys
We were pleased with our findings:
- Customers rated their satisfaction of working with us as 8.89/10
- 97% of customers were satisfied with our overall service
- 92% said it was easy to work with us
- 89% said they would recommend us to others
- 96% of problems were resolved in a timely fashion
- 97% of problems were resolved in a satisfactory manner
Our customers had some nice things to say about us too!
“Keep doing what you are doing.”
“There is good synergy within the company, it actually feels like they talk to each other!”
“Always react very fast when we place orders. Come back with exactly when we can expect our order to arrive, which is so helpful. I would say one of the two best companies we deal with.”
How will we implement this in our business strategy moving forward?
But we’re not going to sit back and rest on our laurels though. We’ll continue to conduct customer satisfaction surveys each year and will always look to improve. As part of our impact report we have set a target of maintaining a customer satisfaction score of >8/10.