Customer Services Assistant Vacancy

Role – Customer Services Assistant

Reporting relationships – Customer Services Manager

Location – Office based or remote

Start Date – ASAP 

Role Summary – Customer Services Assistant

The Customer Services Assistant works alongside the Customer Services Manager to process UK sales orders and provide first class customer service to a diverse customer base. The individual plays a vital role in maintaining the business’ customer relationships and dealing professionally with any issues that arise. This role also provides back-up and support to our ex-cellar function, so we will train the person in all the ins and outs of this customer and supplier focussed service.

Key stakeholders

Sales team, Suppliers, Operations team, Finance team, Leadership team.

Who we are looking for

We need someone who can do three things (in the main)

• Be responsive and positive with our customers and sales team
• Have really good attention to detail, and a wish to ‘complete the form’ and do the job properly
• Be part of the team, both with direct workmates, and the company as a whole, participating in all that we do.

Duties and Responsibilities – Customer Services Assistant

• Develop strong working relationships with customers, 3rd parties and teammates
• Process UK sales orders in accurate and timely manner
• Manage order size to minimize delivery cost
• Respond to customer/delivery queries
• Raise and investigate credit notes
• Process and dispatch samples orders
• Manage EDI receipt of orders
• Increase uptake of monthly promotion
• Responsible for North South Wines incoming calls
• Where required, manage and process ex-cellar orders
• Liaise with suppliers and freight forwarders to complete the ex-cellar process, to the final delivery of the order.
• Commitment to excellent customer service
• Able to work under pressure and prioritise workload
• Excellent communication skills
• Attention to detail
• Proactive with strong problem-solving skills
• Interest or experience in wine is preferred, but not a pre-requisite.
• IT literate – you must be able to use standard programs and have a ‘system orientation’ to be able to learn the systems easily.

Skills and experience required

• Commitment to excellent customer service
• Able to work under pressure and prioritise workload
• Excellent communication skills
• Attention to detail
• Proactive with strong problem-solving skills
• Interest or experience in wine is preferred, but not a pre-requisite.
• IT literate – you must be able to use standard programs and have a ‘system orientation’ to be able to learn the systems easily.
• You don’t have to have wine or customer service experience, but we really want you to be interested in both of these aspects, and you will have a strong wish to develop in these areas (which we will help with!).

North South Wines is committed to Diversity, Equity and Inclusion.

Additional Application Instructions

Please email us a covering letter outlining what attracts you to the role, what experience you have, your CV and your salary expectations: jobs@northsouthwines.co.uk